When you book a place on one of our courses you are consenting to the terms and conditions laid out in this policy.
Securing your place
To secure your place on a course you must pay the full amount before the course start date. Your payment can be made online by credit card or by BACS payable invoice. If you wish to pay by an alternative method please contact us.
You must notify us in writing if you wish to cancel or postpone your course. The course is not to be deemed cancelled until Platform 39 confirms it has received your written cancellation request.
There are no charges applied for cancelling, rescheduling or postponing a course provided your written cancellation is received more than 7 days before the scheduled course start date.
If a written cancellation is received 7 days or fewer before the scheduled course start date, you will be liable for the full cost of the course.
If you are unable to attend the course yourself, we are happy for a colleague to attend in your place. There is no charge for such delegate substitution but we do ask that you please notify us of the delegate’s details before the course start date.
It is not possible to refund any cancellation made less than 7 days prior to the course start date.
Should any unforeseeable acts or events which are beyond our control (“Force Majeure Events”) occur – including accident, illness or death – Platform 39 reserve the right to cancel a course at any time. Under such circumstances we will reschedule your booking to a time convenient to you or provide you with a full refund. Compensation including any accommodation or travel expenses will not be payable and we accept no liability for loss of profit.
Non-attendance of courses
Please be aware that if you do miss any sessions, these cannot be transferred to another course.
Bookings for our Adobe, Video and Web courses may be transferred up to 7 days prior to the course start date. After this time courses are non-transferable: you must attend the course or workshop you have booked a place on, on the correct dates and at the stated times. Cancellation policy rules apply.
We provide course materials for all of our courses. We kindly request that you do not duplicate or distribute any of the course materials you receive from us as they are subject to copyright. Included course notes cover key subject areas for later reference, they do not provide a complete transcript of the delivered course.
When you book training with us we will send training related correspondence to the email address that you provide. This includes booking confirmation, course joining instructions, post training support, news and information. We will not share your details with any third party and you can unsubscribe from our emails at any time.
Platform 39 Limited
3 Westland Place
London N1 7LP